EVC Marketing has connected with Mobius Vendor Partners (MVP), the well-known US-based creator of the CustomerCount customer feedback system to expand the marketplace for CustomerCount in the United Kingdom and Europe.
MVP launched CustomerCount in 2007 for a major timeshare exchange company. Since then, the survey platform has been used across the global hospitality sector and other industries as well. An enterprise customer feedback solution, CustomerCount provides intuitive, real-time reporting, fast turnaround on updates, detailed and dynamic data gathering and comprehensive reporting.
“Our relationship with EVC has developed organically,“ said Bob Kobek, president of CustomerCount. “We’ve been working with them on various initiatives and it was a natural progression. During our time working together Emily and John learned the ins and outs of our online survey system and we are all pleased to have them as part of our team.”
The system, available in 40 different languages, is the only enterprise feedback management system designed specifically for the leisure travel industry. It is easily adaptable to gather information for numerous industries and a plethora of purposes.
“Being a multi-lingual platform, CustomerCount is an ideal fit for the international marketplace,“ said Emily. “We are looking forward to opening up new horizons and helping businesses ‘across the pond’ benefit from this valuable website survey tool.”
With its responsive design and device recognition capabilities, CustomerCount offers Full Text Search and the ability for guests to make on-site service requests right from their mobile devices.
Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact centre industries and is now used by organisations across numerous different vertical markets and industries.
For more information on survey solutions and customer feedback management for your resort, contact Emily Collins to arrange an online demo.
This week was International Client’s Day. A day designed specifically for business to say thank you. A day dedicated to clients – arguably, the most valuable part of any organization.
A wise man once said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” And he is correct, of course. Keep your employees happy and that happiness will be passed on to your customers.
But International Client’s Day should make all of us take look at ourselves, our business practices and ask some key questions.
Are our customer policies really as client friendly as they could be? Do we give our clients the very best experience every day? Are our activities based on what’s best for us as a business, or what is best for the customer? How loyal are our clients? Can we do better?
Of course, one way to find out is with a customer survey. EVC Marketing has recently connected with the Bob Kobek and the team at CustomerCount, the leading cloud-based customer feedback solution in the travel sector. He believes the Net Promoter Score (NPS) is still one of the best universal indicators of client loyalty, happiness and satisfaction.
By employing just two simple questions, CustomerCount can quantify how loyal your customers are and identify which customers are in danger of leaving you.
Not only does the NPS survey recognize customers (detractors and passives) who require further follow up and support, it’s a great way to acknowledge your promoters, thank them and build on their loyalty and positivity about your brand.
A poor NPS score could also just be the motivator an organization needs to improve the products and services they offer consumers.
The NPS survey is quick and simple to set up on CustomerCount’s cloud-based platform and the results are easy to understand. With decades of experience, CustomerCount can take the guesswork out of customer loyalty and provide you with actionable information to use on a daily basis.
And, they have additional professional assistance on hand through the WRAP program partners (Worldwide Research Analytics Program), a group of independent minds and businesses brought together by Bob and CustomerCount. EVC Marketing has recently joined the program to provide reputation marketing and management solutions to resorts.
So, if you want to take your data analysis to the next level or if your NPS results have flagged up issues affecting your resort’s online reputation, we have skilled specialists to provide industry-specific observations, strategies and advice.
So on International Client’s Day, you can thank your clients with discounts, offers and gifts.
But why not do your business a favour and find out what your clients really think - then improve your processes, focus on your clients’ needs and exceed their expectations.
To set up your Net Promoter Score survey in a matter of minutes, give us a call at EVC Marketing and we’ll walk you through it. You can contact us on +44 (0) 208 123 9273, by email at firstname.lastname@example.org or Facebook Messenger us at: m.me/evcmarketing.