EVC Marketing has connected with Mobius Vendor Partners (MVP), the well-known US-based creator of the CustomerCount customer feedback system to expand the marketplace for CustomerCount in the United Kingdom and Europe.
MVP launched CustomerCount in 2007 for a major timeshare exchange company. Since then, the survey platform has been used across the global hospitality sector and other industries as well. An enterprise customer feedback solution, CustomerCount provides intuitive, real-time reporting, fast turnaround on updates, detailed and dynamic data gathering and comprehensive reporting.
“Our relationship with EVC has developed organically,“ said Bob Kobek, president of CustomerCount. “We’ve been working with them on various initiatives and it was a natural progression. During our time working together Emily and John learned the ins and outs of our online survey system and we are all pleased to have them as part of our team.”
The system, available in 40 different languages, is the only enterprise feedback management system designed specifically for the leisure travel industry. It is easily adaptable to gather information for numerous industries and a plethora of purposes.
“Being a multi-lingual platform, CustomerCount is an ideal fit for the international marketplace,“ said Emily. “We are looking forward to opening up new horizons and helping businesses ‘across the pond’ benefit from this valuable website survey tool.”
With its responsive design and device recognition capabilities, CustomerCount offers Full Text Search and the ability for guests to make on-site service requests right from their mobile devices.
Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact centre industries and is now used by organisations across numerous different vertical markets and industries.
For more information on survey solutions and customer feedback management for your resort, contact Emily Collins to arrange an online demo.